The following principles are at the core of our corporate philosophy and are known, owned and energised by all…

• We will treat all customers with integrity and respect.
  
• We will treat fellow employees, shareholders and suppliers with the same respect.
• Our primary goal is to create happy customers.
• Our aim is to 'wow' our customers - with a level of service which is beyond their expectations.
• Our employees are encouraged to continuously identify ways to enhance our customer service.
• Each employee is encouraged to identify ways in which their own work can be made easier.
• To create pride in our workplace, employees have the right to be involved in the planning of their work.
• It is the responsibility of our team to create a safe, secure and accident-free environment for all.
• House-keeping and cleaning is the responsibility of every employee in the team.
• We encourage all employees to become shareholders in our company.
• Every employee will be an ambassador of Close the Loop® both within our workplace and without.
• Our twenty-first century business is different. Take the time to absorb our energy, our spirit and our culture.

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